# Access to Applications is slow

1\. Login to admin.cloudbrink.com and go to Troubleshoot > Devices 

2\. Check if users RTT (Brink NW RTT) to the edge is not high - a value under 100ms is ideal, higher the number - more latency. 

3\. RTT could be higher for multiple reasons 

              a. User’s underlying connection is slow 

              b. User is in a farther location from the edge. 

4\. Run a speedtest while Brinkagent is running 

5\. Disconnect Brinkagent and check if the user's internet connection itself is good by running a  speedtest. 

6\. If on Wi-Fi, try ethernet connection if possible. 

7\. Hotspots often produce inconsistent connectivity, check if that seems to be the case. 

If escalating the issue to Cloudbrink support, please include Brinkagent log bundle, and if possible, a wireshark packet capture on CBNet interface when issue is seen.


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