# Brinkagent doesn't get to Running state

When this happens, the agent is usually stuck between ‘configuring and ‘connecting edge’ states: 

Common reasons include: 

1\. UDP traffic / ports are not allowed, check with the service provider. In such cases, the Brinkagent > Diagnostics tab will show more details. 

<figure><img src="/files/q4dCrh0Ye35O6vanNE7x" alt=""><figcaption></figcaption></figure>

2\. Unreliable Internet connection&#x20;

3\. If 1&2 doesn’t seem to the issue, try the following for Windows&#x20;

&#x20;         a. Open task manager&#x20;

&#x20;         b. Go to Services tab&#x20;

&#x20;         c. Right click on Brinkagent and select Restart&#x20;

If the issue persists, collect a log bundle and contact support team.&#x20;


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